Returns

We want you to love your AMSA piece. If something isn't right, here's how returns and exchanges work.

Return window You have 14 days from the delivery date to request a return or exchange.

Starting a return or exchange Email info@shopamsa.com with your order number to request a return or exchange — please don't send anything back before we confirm it. Once approved, we'll send you return instructions and a prepaid shipping label.

Exchanges Available for US and India orders only — email info@shopamsa.com to request one, and the $15 return shipping fee is waived. For UK, EU, and all other international orders, we don't currently offer direct exchanges: return your item for a refund and place a new order for the correct size or piece. This isn't a limitation for its own sake — it's so duties and taxes on your new order get calculated properly at checkout, the same as any other purchase, rather than risking a surprise charge on a replacement shipment.

Return shipping cost

• Domestic (U.S.) returns: $15, deducted from your refund. Waived if you're exchanging instead of requesting a refund.

• International returns: $20, deducted from your refund. We accept returns from anywhere we ship.

Original shipping costs, and any duties or taxes already paid on the order, aren't refundable — once a shipment has cleared into the destination country, those costs can't be recovered from customs. If your country offers its own process for reclaiming import costs on returned goods, your local customs authority can advise on that; it's outside anything we're able to refund directly.

Refused international deliveries International orders that are refused at delivery and returned to our warehouse are subject to a $50 restocking fee, deducted from your refund. Refusing a package still costs us the original outbound shipping and, where applicable, the customs duty already paid — none of which is refundable to us once the shipment crossed the border — so this fee is separate from and in addition to the standard return shipping fee above.

EU and EFTA customers If you're shopping from the EU or EFTA region, you have the right to withdraw from your purchase within 14 days under EU consumer law, in addition to (not instead of) the return window above. To exercise this right, contact us at info@shopamsa.com.

Refunds Once your return reaches our warehouse, please allow up to 10 business days for inspection and refund processing. Approved refunds go back to your original payment method; your bank or card issuer may take a few additional days to post it after we issue it. If an item comes back damaged, worn, or otherwise doesn't meet the condition requirements above, we'll return it to you and the request will be denied.

Condition requirements

Items must be unworn, unwashed, and in their original condition with all tags and packaging, and free of makeup, deodorant, pet hair, or other marks from trying it on. We can only accept returns that are in resalable condition. Because our pieces are handloom-woven and hand-finished, natural variations in weave, print, embroidery, or knit are part of the craft, not defects, and aren't grounds for return (see our Terms of Use for more on this).

Final sale — no returns or exchanges

• Items marked "Final Sale" at checkout

Damaged or defective items If your item arrives damaged or defective, contact us within 7 days of delivery at info@shopamsa.com with photos of the issue — we'll make it right at no cost to you, including return shipping.

Repeat returns We review return patterns, and accounts with a high rate of returns may, at our discretion, be limited in future purchases.