Shipping

Processing time Many AMSA pieces are handmade or hand-finished by artisans in India. Please allow 5–21 business days for your order to be prepared before it ships.

Where we ship from We fulfill orders from warehouses in the United States and India; your order ships from whichever location gets it to you fastest.

Shipping rates and delivery

Orders totaling $1,000 or more require a signature upon delivery.

Shipping fees are non-refundable. Delivery estimates begin once your order is picked up by the carrier, not from the order date — please account for processing time above. Orders are processed and shipped automatically once placed, so we're unable to expedite or delay a shipment after the fact. Orders with multiple items may arrive in separate shipments depending on availability.

Customs, duties, and taxes

• United States and India: If your order crosses the US–India border to reach you, AMSA covers the customs duty — you won't see an import charge at checkout or on delivery. Applicable sales tax (US) or GST (India) is calculated and added at checkout as usual, the same as any purchase.

• United Kingdom, European Union, and all other destinations: Duties and import taxes are calculated and added to your total at checkout based on your destination and order value, so you'll always know the full cost upfront — there's no additional charge collected on delivery.

You are the importer of record for your shipment and are responsible for complying with your country's import regulations.

International shipments travel via DHL or FedEx. For higher-value orders, the carrier may need additional information — such as a tax identification or fiscal number — to clear customs, and may contact you directly by email, phone, or text to request it. Being contacted this way doesn't mean you've been signed up for any marketing or messaging service, and it doesn't mean you'll be charged anything extra on delivery — it just means the carrier needs that detail to release your package. Without it, the carrier can't deliver your order and it will be returned to us.

International orders that are refused at delivery and returned to our warehouse are subject to a $50 restocking fee (see our Returns policy for details), since duties and shipping costs already paid on that order aren't refundable to us once the shipment has crossed into the destination country.

Order tracking You'll receive a shipping confirmation email with tracking information once your order leaves our warehouse.

Shipping restrictions We're currently unable to ship to P.O. boxes, APO/FPO addresses, or freight-forwarding addresses.

Lost or damaged shipments AMSA isn't responsible for packages lost, stolen, or damaged in transit once they've left our warehouse, but if this happens to your order, contact us at info@shopamsa.com with your order number — we'll do what we can to help sort it out with the carrier.